Refund policy

Every Honey Sunday item is made to order with care especially for you.

Personalised or custom-made items cannot be returned or exchanged if you simply change your mind. This includes items made with a name, date, custom wording or other personalisation requested by you. This does not affect your statutory rights.

For non-personalised items purchased online, you have the right to change your mind and cancel your order within 14 days of receiving it. Please contact me within this period if you wish to arrange a return. Items must be returned in their original condition, and you are responsible for the cost of returning an unwanted item.

If your order arrives faulty, damaged, incorrect or not as described, please contact me as soon as possible with your order details and photographs of the issue. I will arrange an appropriate replacement, repair or refund in accordance with your statutory rights. Where goods are faulty or incorrect, you will not be responsible for reasonable return costs.

Please check all personalisation details carefully before placing your order. Personalised items are made using the information supplied at checkout, so I cannot accept a return because of an error in the details provided by the customer. If I have made an error with your personalisation, please contact me and I will put it right.

If you have any questions about a return or an order you've received, please get in touch and I'll be happy to help.